Business Analyst

Liberty Life Assurance is seeking a results-driven Business Analyst to serve as the critical bridge between IT and business units across the organisation. In this role, you will assess existing processes, gather and define requirements, and translate complex business needs into actionable, data-driven strategies that inform executive and stakeholder decision-making.

You will play a pivotal role in the design, specification, and testing of system enhancements arising from product changes and major business initiatives. This is an excellent opportunity for a seasoned analyst with a background in financial services to drive meaningful transformation in one of Kenya's leading insurance companies.

• Oversee the full cycle of requirement definition, solution design, and testing, ensuring accuracy and alignment with business objectives.
• Identify, document, and prioritise technical and functional requirements from multiple business units.
• Monitor trend analysis and evolving business practices to produce regular operational control reports for senior and executive management.
• Maintain deep specialist knowledge of Liberty Life's products, processes, system rules, and business applications.
• Manage and maintain the relationship model and integrity of interfacing systems to ensure seamless interoperability.
• Ensure robust financial audit controls are embedded within application systems and related processes.
• Plan, coordinate, and lead business process reengineering and improvement projects across the organisation.
• Consult with various departments to elicit business needs and translate them into clearly defined functional and technical requirements tied to strategic initiatives.
• Support the rollout of large-scale and complex IT implementations from initiation through to post-deployment review.

• Demonstrate at least 4 years of hands-on experience in a business analyst role, with a proven track record in strategic analysis, implementation, and review.
• Apply structured analytical thinking to decompose complex business problems and propose data-backed solutions.
• Communicate technical findings clearly and persuasively — both in writing and verbally — to non-technical stakeholders and executive audiences.
• Facilitate workshops and stakeholder engagement sessions to align diverse teams on requirements and project outcomes.
• Conduct thorough requirements engineering, stakeholder analysis, cost-benefit analysis, and process modelling.
• Demonstrate working knowledge of software development lifecycles, network infrastructure, and database systems.
• Navigate change effectively, adapting analytical approaches to shifting business priorities and regulatory environments.
• Apply commercial and entrepreneurial thinking to identify opportunities for operational efficiency and cost savings.
• Experience in the financial services or insurance sector is a strong advantage.
• Familiarity with large-scale IT project rollouts in enterprise environments is highly desirable.

Liberty Life Assurance offers a competitive remuneration package commensurate with experience and qualifications. The estimated monthly salary for this role ranges between KES 150,000 and KES 250,000, benchmarked against mid-to-senior business analyst positions in Kenya's financial services sector. Additional benefits typically associated with this role at Liberty Life include medical insurance coverage, a performance-linked bonus structure, and professional development support.

Ideal candidate: You hold a Bachelor's degree in Business, IT, Economics, or a related field, and have at least 4 years of experience as a Business Analyst — ideally within financial services or insurance. You are comfortable operating at the intersection of technology and business, possess strong facilitation skills, and are capable of influencing senior stakeholders. Professional certifications such as CBAP, PMP, or PRINCE2 will strengthen your application, as will a Master's degree.

Do not apply if: You have fewer than 3 years of relevant business analysis experience, have no exposure to IT systems or process modelling, or are seeking a purely technical software development role. This position requires consistent stakeholder engagement and executive-level reporting — candidates who prefer purely back-end or operational roles may not find it a suitable fit.

• Prepare an updated CV clearly highlighting your business analysis experience, key projects delivered, and any relevant certifications.
• Write a concise cover letter outlining why you are the right fit for this role and what value you bring to Liberty Life Assurance.
• Submit your application through the Liberty Life Assurance careers portal or the job platform where this posting was listed.
• Shortlisted candidates will be contacted for an initial screening interview followed by a technical and competency-based panel interview.
• Only shortlisted applicants will be contacted. If you do not hear back within 3 weeks of the closing date, consider your application unsuccessful.