Quality Assurance Officer – IT Projects

Britam is seeking a detail-oriented and technically grounded Quality Assurance Officer to join its Internal Audit function. Reporting directly to the Project Implementation Auditor, this role is central to delivering independent, risk-based assurance over IT projects throughout their full lifecycle — from initiation through to post-implementation review.

The successful candidate will play a key role in evaluating project governance structures, assessing control effectiveness, and ensuring that IT project delivery meets defined quality standards. You will work closely with project teams, business stakeholders, IT departments, and external vendors across Britam's regional and multi-country operations, contributing to a robust internal control environment that supports the Group's strategic objectives.

• Support the Project Implementation Auditor in reviewing project governance structures, risk management practices, and control frameworks across IT projects.
• Plan and execute project implementation assurance reviews aligned to International Standards for project quality assurance and implementation methodology.
• Develop detailed project assurance programmes, checklists, and testing procedures based on documented methodologies, policies, and industry best practices.
• Perform assurance testing across key project phases including initiation, design, implementation, user acceptance testing (UAT), go-live, and post-implementation review.
• Evaluate project risks related to scope, cost, timelines, quality, data integrity, security, and regulatory compliance.
• Conduct walkthroughs and controls testing to assess adequacy and effectiveness of project controls, including change management, data migration, access controls, and vendor management.
• Monitor remediation of previously raised project issues and track implementation of agreed management actions.
• Collate, document, and analyse project findings, observations, and recommendations.
• Prepare draft assurance reports, project status updates, and risk summaries for review by the Project Implementation Auditor.
• Engage constructively with project teams, IT, business stakeholders, and vendors to obtain information and resolve project issues.
• Support assurance coverage for regional and multi-country system deployments to ensure consistent standards and control expectations.
• Identify opportunities for continuous improvement in project delivery practices, assurance approaches, and internal control processes.
• Apply basic data analytics and automated testing techniques to support project assurance activities.
• Ensure compliance with internal policies, IT standards, regulatory requirements, and applicable project governance frameworks.

• Must hold a Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Accounting, Audit, or a closely related field.
• Must demonstrate 2–4 years of hands-on experience in IT audit, project assurance, IT risk management, or a governance and controls-related role.
• Must be able to assess and document IT project controls across multiple delivery phases, producing clear and actionable findings.
• Must be capable of conducting control walkthroughs, testing procedures, and risk assessments independently or with minimal supervision.
• Must be able to communicate complex technical and control findings clearly — both in written reports and verbal stakeholder engagements.
• Must be pursuing or hold a relevant professional certification such as CISA, CISM, CIA, PMP, PRINCE2, or equivalent.
• Must demonstrate working knowledge of project management methodologies (e.g. Agile, Waterfall, PRINCE2) and IT governance frameworks (e.g. COBIT, ISO 27001).
• Must be able to apply basic data analytics tools and techniques to support assurance testing and evidence gathering.
• Must demonstrate the ability to manage multiple assignments, meet deadlines, and maintain professional scepticism throughout engagements.
• Experience in the insurance, financial services, or regulated industry environment is an added advantage.

Britam offers a competitive remuneration package benchmarked against the financial services industry in Kenya. While the specific salary for this role has not been publicly disclosed, market rates for a Quality Assurance Officer at this experience level (2–4 years) within a large financial services institution typically range from KES 100,000 to KES 180,000 per month, inclusive of applicable allowances. Final compensation will be confirmed during the selection process based on qualifications and experience.

Ideal candidates are analytically minded professionals with a strong foundation in IT audit or project assurance, a keen eye for detail, and the ability to work across cross-functional teams in a fast-paced, multi-country organisation. You thrive in structured environments, can manage competing priorities, and bring a collaborative yet independent mindset to assurance work. You are either part-qualified or actively pursuing a professional certification in audit, IT governance, or project management.

Do not apply if you have no prior exposure to IT audit, internal controls, or project governance. This role is not suited to general IT support professionals, software developers without audit exposure, or candidates who have not worked in a risk, compliance, or assurance environment. Candidates who are not pursuing any professional certification may find the role's progression requirements challenging.

• Visit the official Britam careers portal at www.britam.com/careers or the source job listing platform where this vacancy was published.
• Prepare and upload an updated CV clearly highlighting your IT audit, project assurance experience, and any professional certifications attained or in progress.
• Include a cover letter addressed to the Talent Acquisition team, briefly outlining your suitability for the role and your motivation for joining Britam.
• Ensure all academic and professional certificates are available for verification at shortlisting or interview stage.
• Only shortlisted candidates will be contacted. If you do not hear from Britam within 4 weeks of the application closing date, consider your application unsuccessful.