Supervisor, Network Technologies
SBM Bank
Quick Take
Manage and secure SBM Bank's entire network infrastructure 24/7 — including LAN/WAN, firewalls, VPNs, servers, and cloud systems — while responding to outages and supporting disaster recovery.
Hands-on experience with network administration (firewalls, routers, VPN, LAN/WAN), proficiency in Microsoft Server and virtualisation platforms (VMware/Hyper-V), and a Bachelor's degree in IT or a related field.
A high-impact infrastructure role at a reputable international bank with exposure to enterprise-grade technologies, business continuity operations, and cross-functional collaboration.
Job Description
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, committed to providing innovative banking solutions. As part of the SBM Group, the bank leverages cutting-edge technology to deliver seamless services to its customers across Kenya and beyond. The bank fosters a culture of excellence, collaboration, and continuous improvement in all its operations.
- Ensure full uptime (24/7) of the entire bank network through best practices and collaboration with technical, business, and third-party organisations.
- Install, configure, manage, and troubleshoot hardware and software assets to prevent downtime or zero-day exploits.
- Quickly resolve system failures, outages, and troubleshoot network issues as they arise.
- Ensure uninterrupted internet connectivity and manage mail and file servers for seamless data communication and storage.
- Monitor system performance, generate reports, and upgrade systems with new releases and models.
- Secure system integrity against breaches and viruses; support risk mitigation, backup plans, user security policies, and identity management.
- Develop and execute backup and recovery plans, and maintain the asset inventory for the Data Centre (DC).
- Participate in the design, setup, implementation, and testing of business continuity and disaster recovery installations.
- Provide technical support for WAN, LAN, routers, firewalls, cloud, and network infrastructure.
- Support Microsoft technologies including Windows Server and SQL, as well as virtualisation platforms such as VMware and Microsoft Hyper-V.
- Plan and implement network security including firewalls, IPsec VPN configuration, cryptography, and IT security policies.
- Conduct network assessments, security audits, and remote monitoring of system alerts and notifications.
- Evaluate hardware, software, and peripheral equipment for LAN/WAN/MAN environments for procurement purposes.
- Liaise with vendors and manage service level agreements with service providers.
- Anticipate communication and network problems and implement preventative measures proactively.
- Bachelor's degree in Computer Science, Information Technology, Telecommunications Engineering, or a related field.
- Proven experience in network administration, systems support, or a similar IT infrastructure role.
- Strong knowledge of LAN, WAN, MAN, and cloud networking environments.
- Hands-on experience with firewalls, routers, switches, IPsec VPN, and network security protocols.
- Proficiency in Microsoft technologies including Windows Server and SQL Server.
- Experience with virtualisation technologies such as VMware and Microsoft Hyper-V.
- Familiarity with disaster recovery planning and business continuity practices.
- Relevant professional certifications such as CCNA, CCNP, CompTIA Network+, or Microsoft certifications are an added advantage.
- Strong analytical, problem-solving, and communication skills.
- Ability to work under pressure and respond to incidents on a 24/7 basis when required.
Requirements Breakdown
Must Have
- Bachelor's degree in Computer Science, Information Technology, Telecommunications Engineering, or a related field
- Proven experience in network administration or IT infrastructure support
- Hands-on experience with firewalls, routers, switches, IPsec VPN, and network security protocols
- Proficiency in Microsoft technologies including Windows Server and SQL Server
- Experience with virtualisation platforms such as VMware and Microsoft Hyper-V
Nice to Have
- Professional certifications such as CCNA, CCNP, CompTIA Network+, or Microsoft certifications
- Familiarity with disaster recovery planning and business continuity practices
- Experience managing vendor relationships and service level agreements
- Knowledge of cloud networking environments
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Salary Context
Salary undisclosed — likely mid-to-upper range for a Network Supervisor in Nairobi's banking sector
Network Supervisors or Senior Network Engineers in Nairobi's financial services sector typically earn between KES 120,000 and KES 200,000 per month, with banking institutions like SBM generally paying at or above market due to the criticality of uptime and security; certifications such as CCNP and experience with enterprise virtualisation can push compensation toward the upper end.
About SBM Bank
SBM Bank Kenya is the local subsidiary of SBM Group, a Mauritius-based financial conglomerate with operations across Africa and Asia, making it one of the few truly international banks with a retail presence in Kenya. Following its acquisition of Chase Bank Kenya's assets, SBM Bank has been steadily expanding its footprint across the country, serving both retail and corporate customers with a broad suite of banking products. The bank is known for its technology-forward approach and offers employees exposure to a multicultural, regionally connected organisation with genuine opportunities for professional development.
Likely Interview Questions
- 1
Walk us through how you would respond to a complete WAN outage affecting multiple branches during business hours — what are your immediate steps?
- 2
How have you implemented or managed IPsec VPN configurations, and what security considerations did you prioritise?
- 3
Describe your experience with VMware or Hyper-V in a production environment — how did you manage virtualisation resources and handle failures?
- 4
How do you approach developing and testing a disaster recovery plan for a Data Centre environment?
- 5
Can you give an example of a proactive measure you implemented that prevented a significant network or security incident?
Application Tips
Quantify your infrastructure experience on your CV — specify the number of sites, users, or branches you managed, uptime percentages achieved, and the scale of networks you administered.
Highlight any banking or financial sector IT experience prominently, as regulatory compliance, uptime expectations, and security standards in banking are distinctly demanding and SBM will value that context.
List specific certifications (CCNA, CCNP, Microsoft, VMware) and tools (e.g., SolarWinds, Cisco ASA, Fortinet, Hyper-V) by name in your CV — this role has a technical screening process and keyword matching matters.
Career Path
Roles that lead here
Where this leads
Skills & Keywords
Honest Assessment
Green Flags
- SBM Bank is a well-established international banking group, offering job security and professional credibility that smaller firms cannot match.
- The role provides exposure to a genuinely diverse technology stack — cloud, virtualisation, enterprise firewalls, disaster recovery, and Microsoft infrastructure — making it excellent for long-term career development.
- Working within a regulated financial institution means access to structured IT governance, documented processes, and audit-grade standards that sharpen professional discipline.
- The supervisory title suggests leadership responsibility, positioning the successful candidate for management-track progression within IT operations.
Watch Out
- No salary disclosed, which limits a candidate's ability to assess whether the role is financially viable before investing significant time in the application process.
- The role requires 24/7 on-call availability and incident response, which can indicate high-pressure working conditions and potential work-life balance challenges — the posting does not mention compensation for after-hours support.
- The broad scope of responsibilities — spanning networking, server administration, security, virtualisation, vendor management, and disaster recovery — suggests this may be a lean team where one person covers many functions simultaneously.
A Day in the Life
A typical week begins with reviewing overnight network monitoring alerts and system performance dashboards to ensure all branches and the Data Centre are operating normally before the business day starts. Midweek might involve coordinating with a WAN service provider over an SLA breach, running a scheduled firewall rule audit, and attending a project meeting to plan an upcoming disaster recovery drill. By Friday, you could be finalising a procurement evaluation report for new switching hardware, updating the asset inventory, and ensuring backup jobs completed successfully — all while remaining on standby to respond to any unplanned outages that arise.
Frequently Asked Questions
What qualifications do I need to apply for the Supervisor, Network Technologies role at SBM Bank?
You need a Bachelor's degree in Computer Science, Information Technology, Telecommunications Engineering, or a related field, along with proven hands-on experience in network administration, including firewalls, routers, VPN, and Microsoft server technologies. Certifications like CCNA or CCNP are advantageous but not strictly mandatory.
Is the Supervisor, Network Technologies role at SBM Bank a remote or hybrid position?
The job posting does not mention remote or hybrid working arrangements, and given the 24/7 uptime responsibility and Data Centre oversight involved, this role is almost certainly fully on-site in Nairobi.
How much does a Supervisor, Network Technologies earn at SBM Bank Kenya?
SBM Bank has not disclosed a salary for this role, but based on market benchmarks, Network Supervisors in Nairobi's banking sector typically earn between KES 120,000 and KES 200,000 per month, with the actual figure depending on your certifications, years of experience, and negotiation.
What are the career growth opportunities for a Network Technologies Supervisor at SBM Bank?
This supervisory role is a strong stepping stone toward IT Infrastructure Manager or Head of IT Operations positions within the bank, and the international nature of the SBM Group may also open opportunities for regional or group-level IT roles over time.
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