Customer Success Executive

SENRI Ltd. is a fast-growing mobile and web-based sales automation company operating across Kenya, Nigeria, and Uganda. Built by a multinational Nigerian-Japanese team since 2015, SENRI helps enterprises transform their sales operations, improve field productivity, and strengthen distribution networks across Africa. We are now looking for a motivated and people-oriented Customer Success Executive to join our Nairobi team.

In this role, you will serve as the primary point of contact for enterprise clients during and after product implementation. You will guide customers through onboarding, monitor platform adoption among sales teams, resolve usage challenges, and ensure customers consistently derive maximum value from the SENRI platform. This is a relationship-driven, impact-oriented role at the intersection of technology and business operations.

• Support corporate customers in the effective utilization of the SENRI sales automation platform.
• Lead end-to-end onboarding and training sessions for new customers, including product setup and configuration.
• Monitor usage analytics to identify which sales representatives are actively using the platform and which are not.
• Proactively communicate with sales reps and field teams to understand and resolve adoption challenges.
• Address customer (manager-level) satisfaction issues by diagnosing root causes and implementing timely solutions.
• Prepare and send regular progress and usage reports to clients and internal stakeholders.
• Maintain organized records of customer interactions, issues logged, and resolutions provided.
• Perform other administrative tasks in support of the customer success function.

• Ability to manage multiple enterprise client relationships simultaneously while maintaining high service standards.
• Demonstrated capacity to conduct professional training or product demonstrations to non-technical audiences.
• Strong problem-solving skills — able to investigate customer issues, identify patterns, and deliver practical solutions independently.
• Comfortable working with data dashboards or usage reports to draw actionable insights about client engagement.
• Excellent written and verbal communication skills in English; ability to communicate clearly with both C-suite managers and field-level sales reps.
• Prior experience in a customer success, account management, customer support, or client-facing SaaS/tech role is an added advantage.
• High level of organisation and attention to detail when preparing reports and tracking customer interactions.
• Bachelor's degree (BA/BSc/HND) in Business, Communications, IT, or a related field.

Compensation is competitive and will be discussed based on the candidate's capability and experience. The role comes with a probationary period of 3 to 6 months, after which a long-term employment decision will be made. Standard working hours are 8:30 AM to 5:30 PM, Monday to Friday.

Ideal candidate: You are a proactive, customer-obsessed professional who thrives in a dynamic tech startup environment. You enjoy solving problems, building relationships, and helping businesses succeed. You are comfortable working cross-culturally and are excited about the role technology plays in transforming African enterprises. You may come from a SaaS customer success background, or from a client-facing role in sales, account management, or enterprise support.

Do not apply if: You are looking for a purely administrative or back-office role with no client interaction. This position requires regular and direct engagement with enterprise customers and field sales teams, often requiring initiative beyond a fixed task list.

• Prepare an up-to-date CV highlighting your customer-facing experience and any relevant tools or platforms you have worked with.
• Write a brief cover letter (no longer than one page) explaining why you are a strong fit for this role and what excites you about SENRI's mission.
• Submit your application through the SENRI careers portal or the job platform where this posting was listed.
• Shortlisted candidates will be contacted for an initial interview. No payment is required at any stage of this recruitment process.