Store Front Officer

Jibu is a purpose-driven social enterprise that empowers local entrepreneurs to provide affordable access to safe drinking water and other basic necessities across Africa. As a Store Front Officer based in Nairobi, you will be the face of Jibu — the first point of contact for customers and a critical link between the brand and the communities it serves.

This is an exciting opportunity for a results-oriented individual who thrives in a fast-paced, customer-facing environment. You will combine sales acumen, digital proficiency, and genuine passion for community impact to deliver outstanding customer experiences while driving store performance and operational excellence.

• Deliver exceptional customer service to every customer who visits or contacts the store, ensuring a consistently positive brand experience.
• Process customer orders, manage payments accurately, and maintain up-to-date customer records using digital tools and internal systems.
• Drive direct sales of Jibu products (including safe drinking water solutions) by actively engaging walk-in customers and generating repeat business.
• Maintain store presentation, inventory organisation, and daily operational standards to ensure a clean, welcoming environment.
• Identify and resolve customer complaints or queries promptly, escalating complex issues where necessary.
• Prepare and submit daily, weekly, and monthly sales and operational reports using Microsoft Office tools.
• Collaborate with team members to meet and exceed store targets and contribute to a positive team culture.
• Represent the Jibu brand professionally to visitors, partners, and potential investors who engage with the store.
• Support financial tracking and basic cash management responsibilities with accuracy and accountability.

• Demonstrated experience in direct (field) sales, preferably within a Fast-Moving Consumer Goods (FMCG) environment — you must be able to show sales results you have achieved.
• Proven ability to deliver exceptional customer experiences in customer-facing roles — you must be comfortable handling diverse customer needs with empathy and professionalism.
• Ability to communicate clearly and persuasively in English; fluency in Luganda is an added advantage for roles serving relevant communities.
• Strong interpersonal and relationship-building skills — you must be genuinely comfortable engaging people from different backgrounds and turning interactions into long-term customer relationships.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) — you must be able to generate reports, manage spreadsheets, and create basic presentations independently.
• Demonstrated ability to perform financial calculations and analyse basic sales or operational data without significant supervision.
• A proactive, solutions-first mindset — you must be able to identify problems and implement practical solutions quickly.
• Strong organisational skills with the ability to plan your workload, prioritise tasks, and meet deadlines consistently.
• Ability to influence and coordinate with team members to achieve shared goals.

Jibu offers a competitive remuneration package aligned with market rates for this role. The estimated monthly salary range for this position is KES 35,000 – 60,000, commensurate with experience. As a social enterprise committed to its people, Jibu also offers a supportive work environment, ongoing training, and a clear pathway for career growth within its expanding African network.

Ideal candidates are energetic, customer-obsessed professionals with a background in FMCG or retail sales who are passionate about social impact. You take initiative, never shy away from challenges, and genuinely enjoy building relationships. You are organised, tech-comfortable, and eager to grow your career with a company that is changing lives.

Do not apply if you are looking for a purely back-office or administrative role with minimal customer interaction, or if you are uncomfortable working in a target-driven sales environment. This role requires consistent field-level customer engagement and accountability for store performance metrics.

• Prepare an updated CV highlighting your sales achievements and customer service experience.
• Write a brief cover letter (one page maximum) explaining why you are passionate about Jibu's mission and what specific experience you bring to this role.
• Submit your application through the Jibu careers portal or the job platform where this posting was found.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.
• Note: Never pay any fee, request for notarisation, or assessment charge as part of this or any legitimate recruitment process.